Define Normal Life Style Supports Privacy Policy


STANCOL PTY LTD, trading as Define Normal Life Style Supports, is devoted to delivering exceptional services while respecting your rights to privacy. This privacy policy describes our methods for managing your Personal Information and is fully compliant with the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs).

Scope of this Privacy Policy

This policy applies to information collected by STANCOL PTY LTD, including through our website: We value your trust and are committed to protecting and safeguarding the privacy of your Personal Information.

Collection of Personal Information

What We Collect:

  • Personal Information such as names, addresses, email addresses, phone, and facsimile numbers.
  • Sensitive Information, in accordance with the definitions provided in the Privacy Act, only collected with your explicit consent or where required by law.

How We Collect It:

  • Directly from you during interactions via email, phone, our website, and face-to-face meetings.
  • From third-party sources and public repositories when needed for the provisioning of our services.

Why We Collect It:

  • To deliver and enhance the services we provide to you.
  • For internal record keeping and billing.
  • To communicate with you, including delivering information about our services and developmental initiatives.

Use and Disclosure of Personal Information

  • Primary Use: To fulfill the purpose for which it is collected.
  • Secondary Use: As directly related to the primary purpose or when consent for further use has been provided.
  • Disclosure: Your Personal Information may be disclosed to external parties where you give us your express consent, or where required by law. We ensure these parties are compliant with the Privacy Act.

Data Security and Integrity

We employ stringent security measures to safeguard your information from unauthorized access, alteration, or disclosure. Additionally, we take reasonable steps to ensure the Personal Information we store is accurate, up-to-date, and complete based on the most recent information available to us.

Retention and Disposal

Personal Information is retained for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is mandated by law. Afterwards, your Personal Information is securely destroyed or de-identified.

Access and Correction

You have the right to access the Personal Information we hold about you and to request corrections if needed. Access can be obtained by contacting us, and corrections will be made promptly.

Contact for Access/Collections: Email: Address: 9 Ernest Street, Innisfail QLD 4860

We may charge a nominal fee for accessing your Personal Information, primarily if your request requires extensive resource input.

Changes to This Policy

This Privacy Policy is subject to modifications from time to time to reflect changes in our practices and services or legislative updates. We encourage reviewing this policy periodically to remain informed.

Feedback and Contacts

Any queries or complaints about our handling of Personal Information should be directed to the contact details below. We welcome your feedback and address any concerns promptly.

Contact Information:

This policy outlines our commitment to protecting your privacy and managing your Personal Information responsibly. For further information on the Australian Privacy Principles, please visit Office of the Australian Information Commissioner.